Refund and Returns Policy

Returns:

While we strive for impeccable quality control, if an item arrives with flaws or does not correspond to your order, you may return it within 30 days of delivery for a complete refund. We apologize for any inconvenience this may cause.

To start a return, you can contact us at support@tennisladen.com.

Customer is responsible for return shipping cost.

Refunds:

You can get a complete refund for a damaged or wrong product, please make sure to appeal within 30 days of receiving the order.

Refund processing time: 7-14 days after receiving the item back.

The refunds will be sent directly to the exact card or PayPal/Stripe account that was used for the purchase.

Exchanges:

If you no longer want the item you ordered, or want to exchange a product, please contact support@tennisladen.com and our support team will be more than happy to assist you with the process, please make sure to take action within 30 days of receiving the product to be eligible. Few things to note in terms of exchanges: we would only be able to accept the items that are damaged upon arrival or if the item is not what you ordered. All items must be returned in original condition and in the original packaging.

Damages and issues:

We strive to provide the best possible customer service and avoid anything that may cause inconveniences to our buyers, still it’s only natural that problems may occur occasionally. If that’s the case with your order please let us know right away (within 30 days of receiving the item) so that we can help fix it as soon as possible.

For damaged or defective items, we will ask that you send a video to confirm the issue, then we can authorize a replacement to be sent free of charge.

Still Need Help?

Contact us at support@tennisladen.com for questions related to refunds and returns.